1. After adding a product to cart click on the checkout button to enter.

2. Enter your contact details and billing address.

3. Continue to payment method.

4. You can choose to pay via Paystack, Intasend or Cash-On-Delivery(C.O.D)

*Follow the instructions given and "complete order".

*COD Only eligible to orders within Nairobi

*Orders are dispatched 6 hours after payment during our working hours.

Click here to check our working hours.

SHIPPING

We deliver nationwide in Kenya, with free delivery on orders above KES 50,000. Same-day delivery is available in Nairobi, with next-day delivery outside Nairobi. Order processing takes 1–6 hours.

See our Shipping policy for full delivery details.

RETURNS & REFUNDS

You have 30 days after receiving your item to request a return. Items must be unworn, unused, in original condition, with tags, original packaging, and proof of purchase.

To request a return, email info@crediblehats.com before sending anything back. Approved returns should be sent to: Credible Hats, Yala Towers, Room 112, Koinange Street, 00100 Nairobi, Kenya.

We do not process direct exchanges. Request a return and place a new order for a different item.

See our Refund policy for eligibility, exclusions, return shipping costs, and refund details.

HOW DO I MEASURE MY HAT SIZE? 

1. Place a string or tape around your head about 1/8" above your ear, across the mid-forehead, completely circling your head.

2. Hold the tape/ string firmly, but not too tightly. Basically, you need to measure your head exactly where the hat will sit.

3. If your measurement falls between sizes, choose the next largest size.

Check the chart below for clarification.

Yes, we ship worldwide via DHL Express, with delivery in 3–7 working days and shipping rates calculated at checkout. See our Shipping policy for details.

HOW DO I CONTACT CREDIBLE HATS?