Политика возврата средств

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@crediblehats.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@crediblehats.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@crediblehats.com.

Returns & Refund Policy | Credible Hats

Authentic Everything

At Credible Hats, we are committed to delivering authentic, officially licensed motorsport merchandise worldwide. If your order isn’t right, our returns and refunds process is designed to be clear, fair, and efficient.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

You have 30 days after receiving your item to request a return.

Return Eligibility Conditions

To qualify for a return, items must:

Be unworn, unused, and in original condition
Have all original tags attached
Be returned in original packaging
Include proof of purchase (order number or receipt)

Items that do not meet these conditions may be declined.

How to Request a Return

To initiate a return request:

📧 info@crediblehats.com (Returns & support)
📧 sales@crediblehats.com (Order assistance & product inquiries)

Please include:

Order number
Item(s) you wish to return
Reason for return
Photos (if item is damaged/incorrect)

Return Address

Credible Hats
Yala Towers, Room 112
Koinange Street
00100 Nairobi, Kenya

⚠️ Returns sent without prior approval will not be accepted.

Return Shipping Policy

Kenya Orders

Customers are responsible for returning items to our Nairobi location
Delivery fees are non-refundable

International Orders (DHL Express)

Orders are shipped via DHL Express Worldwide
Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping fees are non-refundable

Important:
Any customs duties, taxes, or import charges during returns are the customer’s responsibility.

Damaged, Defective, or Incorrect Items

Inspect your order immediately upon delivery.

If your order is:

Damaged
Defective
Incorrect

Once verified, we will:

Replace the item, or
Issue a full refund (including shipping where applicable)

Exchanges Policy

We do not process direct exchanges.

To get a different item:

Request a return
Place a new order

This ensures faster processing and stock availability.

Non-Returnable Items

The following items cannot be returned:

Sale or discounted items
Gift cards or vouchers
Custom or special-order items
Worn, used, or altered products

Cooling-Off Periods

Kenya (Local Orders)

Customers may cancel or return orders within 7 days of delivery, provided items remain unused and in original condition.

European Union Orders

Customers in the EU have a 14-day cooling-off period, allowing returns without justification, in line with consumer protection laws.

Refund Policy

Once your return is received and inspected:

You will be notified of approval or rejection
Approved refunds are issued to the original payment method within 5–10 business days

📧 accounts@crediblehats.com (Refunds & payment queries)

Please note:

Processing times may vary depending on your bank or payment provider
If 15 business days have passed after approval, contact us at accounts@crediblehats.com

Order Cancellation Policy

Orders can only be cancelled before dispatch
Once shipped (especially via DHL Express), cancellation is not possible

Authenticity Guarantee

Credible Hats specializes in authentic, officially licensed products from leading motorsport brands.

All returns are inspected. We do not accept:

Counterfeit items
Swapped goods
Used merchandise presented as new

Such returns will be rejected.

Contact Information

General Support & Returns: info@crediblehats.com
Sales & Product Inquiries: sales@crediblehats.com
Payments & Refunds: accounts@crediblehats.com

📍 Nairobi CBD Store – Yala Towers

Credible Hats
Authentic Everything